There's many reasons I hate Quark. But today I really hate Quark. The only reason I was upgrading at all was to have a copy on hand for the odd file that came through the door - otherwise I'd ignore its existence. So let's go through the suckage:

• They send a big box with a double CD set rolling loosely inside - no manual or installation instructions just two CDs and the validation code. Why bother with the huge ass box? Just set the CDs. Probably save you and me money on shipping.
• Side note to this: they won't let you download the app. You have to get it shipped. Why? don't ask me. Every other software company has caught on to downloading except Quark
• 2 CDs - one is 6 the other is an updated to 6.5?????? Why not a single disc with 6.5 since it's the latest version and what I ordered. Why step me through installing an older version then upgrading it?
• Fine I'll do it your way Quark...
• Wait. The Verification code you sent doesn't work...
• Serial number you sent doesn't work...
• Browse to older version on system doesn't work...
• All our previous serials don't work either...
• So I can't install this at all

Thanks Quark. Love how you continue to alienate potential customers. See that you've also changed your logo again after your last mess-up. The only positive is that the customer server rep I dealt with was great.